Product Issues
About Product Issues
HOW DO I KNOW WHAT SIZE TO CHOOSE?
We have the SIZE GUIDE for you. We want to make sure you get the right size, so here's some important information about our products. Due to variations in fabrics and styles, the size of our products may not be exactly the same every time. If a produ
I RECEIVED A FAULTY ITEM!
We're so sorry to hear you've received an item that’s not in perfect condition.😥. To fix this ASAP, head to our Customer Experience team within 24 hours after your order is delivered. Be sure to include a description of the issue and attach a photo
I RECEIVED THE INCORRECT ITEM!
We apologize you received the incorrect item. Please directly get in touch with our Customer Experience team as soon as possible!. Please include the following information in your email:. Order number. Email address used to place the order. Product n
THE PRODUCT IS DIFFERENT FROM WHAT I EXPECTED!
We want to make sure you get the right size, so here's some important information about our products. Due to variations in fabrics and styles, the size of our products may not be exactly the same every time. If a product has a stretchy fabric or an e
Washing & Care Instructions (for Faux Fur Items)
Washing & Care Instructions. Do Not Machine Wash Avoid using a washing machine as the faux fur may become tangled or misshapen. Hand Wash Recommended Gently hand wash in lukewarm water (below 30°C / 86°F) with a mild detergent, avoiding the fur area