Back to store ->

LEWKIN - Europe

Make sure you have searched your promotional, junk, and spam folders in case the notification has landed there. You can mark us as SAFE too so that you won&#x2019;t miss a beat from us in the future!&#xA0;Still no luck finding this one? Not to worry, reach out to us <a href="mailto:lewkin@lewkin.com">here</a>.

Make sure you have searched your promotional, junk, and spam folders in case the notification has landed there. You can mark us as SAFE too so that you won’t miss a beat from us in the future!. Still no luck finding this one? Not to worry, reach out

WHY HAVEN'T I RECEIVED AN ORDER OR SHIPPING CONFIRMATION?

Shipping & Tracking

Shipping

WHERE DO YOU SHIP?

HOW MUCH IS SHIPPING?

HOW LONG DOES SHIPPING TAKE?

WHEN THE ORDER WILL BE SHIPPED OUT?

FAILED DELIVERY SITUATION

TAX AND CUSTOM DUTIES

RESTRICTIONS

HOLIDAYS

DOCUMENT REQUEST FROM SHIPPING CARRIER

Does Lewkin ship to DHL Packstation, Paketbox, or Paketautomat addresses?

HOW DO I TRACK MY ORDER?

WHY CAN'T I TRACK MY PACKAGE?

WHY IS MY ORDER DELAYED?

MY PACKAGE WAS DELIVERED, BUT I HAVEN’T RECEIVED IT!

Tracking

HOW DO I KNOW WHAT SIZE TO CHOOSE?

I RECEIVED A FAULTY ITEM!

I RECEIVED THE INCORRECT ITEM!

THE PRODUCT IS DIFFERENT FROM  WHAT I EXPECTED!

Washing & Care Instructions (for Faux Fur Items)

Product Issues

I ORDERED THE WRONG SIZE/COLOR!

I’M MISSING AN ITEM FROM MY ORDER!

WHY WAS MY ORDER CANCELLED / REFUNDED?

WHY ISN'T MY PROMO CODE WORKING?

Order Issues

Products & Order Issues

STUDENT DISCOUNT

MY PROMO CODE HAS EXPIRED. CAN I REQUEST ANOTHER ONE?

Discount

RETURN POLICY

HOW DO I SUBMIT A RETURN?

CAN I RETURN A SALE ITEM?

RETURN SHIPPING LABEL?

HAVE YOU RECEIVED MY RETURN?

MORE ABOUT EXCHANGES

DAMAGES AND ISSUES

WHY WAS €7.99 DEDUCTED FROM MY REFUND?

What counts as a defective item, and how long do I have to request a return?

Refund Not Eligible Conditions

Returns

Changes & Cancellations

WHICH PAYMENT TYPES DO YOU ACCEPT?

HOW DO I CHANGE MY CURRENCY?

Payment

HOW LONG SHOULD A REFUND TAKE TO REACH ME?

Refund

Payment & Refund

WHY ISN'T MY ACCOUNT LOGIN WORKING?

Account Issues

WHY HAVE THE PRODUCTS FROM MY WISHLIST BEEN REMOVED(NOT DISPLAYED)?

THE ITEMS I ADDED TO MY WISHLIST ON THE WEBSITE DISPLAYING IN THE APP?

Wishlist Issues

Account & Wishlist issues

Contact us

CUSTOMER SERVICE TEAM

WANNA COLLAB WITH US?

COLLAB

Store Credit (Gift Card)

WHY HAVEN'T I RECEIVED AN ORDER OR SHIPPING CONFIRMATION?Updated 18 days ago