FAILED DELIVERY SITUATIONUpdated 10 days ago

We are not responsible for any failed delivery attempt caused by the negligent behaviors of customers.

Negligence includes, but is not limited to, the following cases:

• The customer intentionally refuses to receive the package

• Incorrect shipping information is provided (such as an inaccurate address, wrong contact number, or incorrect consignee name), preventing us or the courier from contacting the customer

• A non-deliverable address is entered, such as DHL Packstation / Paketbox / Paketautomat

In such cases, the delivery cannot be completed, and no refund will be issued.

If you find that your order information is incorrect, please contact us with your order number and the correct details as soon as possible before the order is shipped out.